HDFC Bank Ltd
- The RBB-Branch Manager is responsible for meeting the branch targets and adherence to all guidelines and regulatory requirements.
- Ensuring that customers get world-class services and their needs are understood and met through financial product offerings of the Bank Managing and monitoring performance of all the sales resources and attrition control of customers.
- Recording & resolving complaints as per the specified process within the stipulated TAT Promoting all direct banking channels and ensuring that the customer is utilizing the same.
- Responsible for all related process checks as custodian of vaults and joint custodian of systems administration and setup within the branch.
- Ensure all laid down system and process are followed as stipulated by Audit and Senior Management by carrying out Monthly / Periodic Verification of Auditable items at branches.
- Ensure that all staff is adequately trained on the Products of the bank and sales process.
- Make staff aware of various policies of the bank with regard to customer service and compliance.