Operations Engineer - Kerala startup jobs
Operations Engineer
  • Full Time
  • Applications have closed

Qualification and Experience:2+ Years B.Tech/B.E/ MSc/MCA – Any Specialization

Responsibilities

  • Complete Ownership of Platform O&M for assigned opco/instance
  • Ensure Platform health through monitoring, preventive and corrective maintenance. Maintain
  • Ensure Data QC of all KPIs in the respective instance
  • Liaise with Operations Support Team for ticketing & efficient 24×7 monitoring and upkeep of platform
  • Liaise with IT/Marketing stakeholders of the respective client as part of day to day operations
  • Support MO for successful execution of campaigns, including backend platform configurations and solutions for campaigns
    CSAT
  • Overall Issue Mgmt: Analysis, Resolution within defined SLAs
  • Escalate and follow up with TAC/Solution Engg specialists for additional technical support where needed.
  • Close involvement during the Handover process from Projects to Service Delivery Ops.
  • Will drive and take care of incremental platform upgrades/migrations
  • Reporting and Governance Regular Reporting/Sync up with OpCo, MO and SDL
  • Regular sync up with MO on Campaign requirements
  • Governance process with OpCo IT: Weekly Reporting and Round-up meeting with key OpCo IT SPoCs to discuss Platform health/status, issue etc.
  • Reporting of Data QC and Platform Performance to Internal Stakeholders.
  • Issue Management : Tracking and Reporting

Requirements of the role

  • Operating System [LINUX ]
  • Database [ORACLE/HBASE/MYSQL]
  • NOC Tools [Zabbix/Nagios]
  • Business Tools [MS OFFICE]
  • Programming Language [Java/Python/SQL/Pig]
  • Big Data Stack [Hadoop/Pig]
  • Knowledge of IT/ Telecom domain/ Flytxt platform
  • Understand the revenue targets, CSAT contributors and act accordingly
  • Telecom U&R jargons
  • Process Orientation/ITIL